Frequently Asked Questions

Do you guarantee your work?
We offer a 100% money-back guarantee. If you are not thrilled with the service experience you recieve from us, we will rush back to your location at no charge and no obligation. If you are still unimpressed, we will issue a 100% refund up to $1000.00 upon request.Our mission is to provide you with the most outstanding service experience you have ever recieved!

Are you insured?
Yes.

I've heard it's best to put off having your carpet cleaned as long as possible, is this true?
No. In fact, many of the major carpet mills today recommend professional cleaning at least once per year. The buildup of soil in your carpet in combination with foot traffic creates abrasion that breaks down your carpet's fibers. The higher the traffic in a given area, the more often the carpet will need cleaning. Can you get the pet odor out of my carpet? Pet odor is a very common problem. At Total Solutions we can help you deal with your pet challenges. From minor problems to major headaches Total Package can help find the solution that works best for you.

Should I have my carpet dry cleaned or steam cleaned?
As mentioned earlier, most major carpet manufacturers recommend truck-mounted hot water extraction as the preferred method. Hot-water extraction done properly by a certified trained technician removes more soil and spots than dry cleaning methods.

What does it mean to "clean to the standards?"
In 1992, representatives from the carpet manufacturing industry, the carpet cleaning industry, and the federal government all agreed upon a common set of standards for the carpet cleaning industry. These standards are now referred to as the CRI standards. Total Package offers all of these methods and can select the process that's right for your needs.